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Contact us
We read and answer every message.
This is the address for every subject: product access, billing questions, cancellations, refund requests, privacy requests and business inquiries.
To help us answer quickly
- write from the email address you used at checkout, or tell us which address you used;
- include your order number or the date and amount of the charge, if you have them;
- tell us the name of the product your message is about.
Billing and refunds
If you do not recognize a charge or would like a refund, please contact us at financeiro@ogruponexa.com before contacting your bank. Most questions are solved in a single reply. Refunds are handled as described in our Refund Policy.
Privacy requests
To access, correct or delete your personal information, write to financeiro@ogruponexa.com with the subject "Privacy request". See our Privacy Policy for details.